NFR
Pensioner's Grievance Redressal System
Pensioners Complaint Management System App has the following features:
- Pension beneficiary has 2 options to submit the application -
- Online - complaint submitted through online form.
- Via call center – The call center operator submits the application on behalf of the applicant.
- Upon successful application submission a reference number is generated and sent to the registered mobile number via sms.
- All grievances will be routed to the appropriate PPO based on the input provided by the applicant.
- Once the grievance is addressed, the pensioner is intimated via sms/email.
